Chiltern Healthcare

Making an Impact with Compassionate Care

Privacy Policy

Privacy Policy

At Chiltern Healthcare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when using our website or engaging with our services. By accessing and using our website, you consent to the practices described in this Privacy Policy.


1. Information We Collect:


We may collect personal information such as your name, contact details, email address, and any other information you voluntarily provide when submitting forms or communicating with us.


2. Use of Information:


We use the information you provide to respond to your inquiries, process requests, and improve our services. We may also use your information to send you promotional materials, updates, or other relevant communications, but you can opt-out of receiving such communications at any time.


3. Cookies and Tracking Technologies:


We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognise your preferences and tailor our content to suit your needs. You can adjust your browser settings to disable cookies, although this may affect certain functionalities of the website.


4. Third-Party Services:


We may engage third-party services or plugins on our website for analytics, advertising, or other purposes. These third-party services may collect information from you directly, and their use is subject to their own privacy policies. We do not control or take responsibility for the privacy practices of third-party websites.


5. Data Security:


We implement security measures to protect your personal information from unauthorise access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.


6. Data Retention:


We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.


7. Sharing of Information:


We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services. These service providers are obligated to keep your information confidential.


8. Children’s Privacy:


As a provider of care services that also cater for children, we may collect personal information directly from children or their parents/guardians. This information may include the child’s name, age, contact details, medical information, and any other information necessary to provide appropriate care and support.


For children under the age of 13, we require verifiable parental consent before collecting and using their personal information. Parents or legal guardians must provide consent for their child to use our services and to allow us to gather and process their child’s information.


9. Your Choices:


You have the right to access, correct, or delete your personal information held by us. You may also withdraw your consent to the use of your personal information for marketing purposes by contacting us.


10. Changes to Privacy Policy:


We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy regularly to stay informed of any updates.


11. Contact Us:


If you have any questions or concerns about our Privacy Policy or the use of your personal information, please email us at or call us at 01908 373888.


Thank you for choosing Chiltern Healthcare. Your privacy is essential to us, and we are committed to ensuring the confidentiality and security of your personal information.

GDPR Statement for Chiltern Health Care


At Chiltern Health Care, your privacy is of the utmost importance to us. This General Data Protection Regulation (GDPR) Statement outlines our commitment to protecting your personal data and our adherence to the standards set out by the GDPR.


  1. Introduction

The GDPR, effective from 25 May 2018, replaces the Data Protection Directive 95/46/EC and is designed to harmonise data privacy laws across Europe, protect and empower all EU citizens’ data privacy, and reshape the way organisations across the region approach data privacy.


  1. Data Collection and Use

We collect personal data from our users to provide them with the best possible health care services. The information is used solely for service provision and internal analysis to improve our services. We do not sell, rent, or share your personal data with third-party marketers.


  1. User’s Rights under GDPR

Under GDPR, you have:


The right to be informed about how we use your data.

The right to access the data we hold about you.

The right to have your data corrected if it’s inaccurate.

The right to request that we delete your data.

The right to request that we stop processing your data.

The right to data portability.

The right to object to us processing your data.

The right to challenge automated decisions made about you.

  1. Data Protection Measures

We have implemented a variety of security measures to maintain the safety of your personal data, including encryption, secure servers, and access controls.


  1. Data Breaches

In the unlikely event of a data breach, we will notify affected users within 72 hours of becoming aware of the breach and report the breach to relevant authorities as required by the GDPR.


  1. Contact

If you have questions about this GDPR Statement, our data practices, or your dealings with Chiltern Health Care, please contact us at